A hand when
you need one.
Tell us what you’re seeing.
If something is not working as expected, you have a question about an identification, or you want to share feedback, send an email with enough detail to reproduce the issue.
What should I include in a bug report?
Your device model, operating-system version, app version if visible, what you expected to happen, and what happened instead. A screenshot can help when it does not contain sensitive information.
How can I improve an identification?
Use a clear, well-lit view with visible grain and surface detail. Avoid heavy blur, glare, filters, or backgrounds that obscure the wood.
Can I rely on a result for a critical decision?
No. Identification results should be treated as informational guidance. For structural, safety-critical, conservation, commercial, or otherwise high-stakes decisions, verify with a qualified expert or suitable laboratory method.
Where can I read the legal information?
See the Privacy Policy and Terms of Use.